Frequently Asked Questions

What data resolution do you support?

Anomify analyses your metrics every 60 seconds. If you wish to send data more frequently you need to aggregate the data on your side before sending to Anomify. If you send more than one data point in each 60 second period, only the most recent will be analysed. We recommend aggregating by summing or averaging the values depending on the type of metric.

When does my billing cycle start and end?

Billing cycles correspond to the calendar month. You will be billed on or around the day when you subscribed to a paid account.

Which metrics count against my quota?

Each new metric sent to Anomify counts against your metric quota. If you stop sending data against a metric it will continue to count against your quota. However, you may delete metrics and free up space in your quota.

What happens if I change my plan in the middle of a billing cycle?

Your account will be updated immediately to the new plan and you will be charged a prorated amount to cover the remainder of your billing cycle. This will be $0.00 if you are downgrading. Your billing cycle date won’t change.

What happens if I cancel my plan?

The cancellation will come into effect at the end of your billing cycle which could be between 1 and 30 days from the date you cancelled the subscription. After cancelling you will be reverted to the free plan,

What happens if I send more metrics than I’ve paid for?

Anomify keeps a record of the number of metrics you’ve sent; it will drop metrics that are sent above your metric quota. You can send metrics with a test header, which bypasses analysis, before committing them to your metric quota.

Do you offer discounts for annual commitments?

Yes, please contact hello@anomify.ai